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This full day workshop presents the core knowledge needed to establish an effective
measurement program that produces actionable metrics in a timely fashion. Unlike
other measurement courses that focus solely on defining measures, this workshop
provides a simple, rational framework for overall meaurement program success. Beginning
with the essential structure of the three measurement strata, the facilitator leads
the students through a simple measurement cycle guaranteed to get results for any
organization.
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The workshop continues with an exploration of the highly regarded Goal-Question-Metric
(GQM) method for identifying key measures and shows how the well-known SMART (simple,
measureable, actionable, Realistic, timely) can be applied to make any measure more
robust. The workshop concludes with an investigation of the three principle classes
of measures and the normalization principle. Packed with practical, hands-on activities
and requiring no advanced mathematical skills, this workshop provides the skills
and techniques necessary to tackle your measurement needs with confidence.
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Feature
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Description
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Duration
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7 hours
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Auditorium Size
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20
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Primary Format
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Workshop
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Alternative Format
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Keynote
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Take-Away
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Measurement Plan Template
Measurement Effectiveness Evaluator
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This full-day workshop is designed to familiarize process developers, stakeholders,
and process participants with the PEAK family of measures. Built around the robust
PEAK measure, it guides process practitioners through the selection, development,
and use of powerful, multi-dimensional PEAK metrics relevant to the students'
process context.
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This workshop introduces process owners to the essential tools for making effective
use of the PEAK measurement environment. It provides special insights regarding
scoring criteria, reporting PEAK results to process participants and management,
and drawing actionable conclusions from PEAK results. Exercises focus on using the
students' own process data, so at the end of the workshop students leave with
fully developed, functional PEAK measures ready to be deployed throughout the organization.
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Feature
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Description
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Duration
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7 Hours
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Auditorium Size
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20
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Primary Format
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Workshop
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Take-Away
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Enhanced PEAK Computer Tool with Environment Log
Quality Index Computer
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This three-day workshop provides measurement professionals with an in-depth, hands-on
experience that addresses all of the key challenges that otherwise cause measurement
programs to fail. The workshop introduces measurement professionals to the critical
success factors that must be embraced by any effective measurement program.
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Within the practical context of the PEAK measurement environment, students learn
the fundamentals of an effective measurement cycle using examples from their own
work environment. The workshop provides invaluable examples, simple templates, and
practical checklists -- all based on successful implementations in real-world companies.
It further provides guidance for taking PEAK to the next level through alternative
implementations.
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Learn, for example, how to use the PEAK measurement model to assess the fundamental
quality of your product or service. The workshop concludes with an in-depth discussion
of how to use PEAK to support other quality models such as Six Sigma or CMMI, thereby
driving down the cost of quality, streamlining deployment, and supercharging implementation.
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Feature
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Description
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Duration
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21 Hours
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Auditorium Size
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20
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Primary Format
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Workshop
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Take-Away
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Enhanced PEAK Computer Tool with Environment Log
Quality Index Computer
PEAK Configuration Checklist
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