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Board of Directors:

Gary Cort Gary Cort, Ph.D., Quality Management Systems
Dr. Gary Cort , Ph.D, currently chairs ISO Technical Committee 176, which is responsible for the continued evolution of the ISO 9000 family of international quality management standards. Dr Cort is a principal at Exxeos Group, an alliance of international management consulting firms focused on operational excellence through flawless execution. He works with Fortune 500 companies throughout the world to dramatically improve operational effectiveness. Dr. Cort has more than 30 years of quality management experience specializing in software engineering, project management, configuration management, and metrics. Dr. Cort has led large-scale projects for NASA, the U.S. Department of Energy, and the Los Alamos National Laboratory, where he also served as Quality Officer. Read more.
Click Here to request Dr. Gary Cort to speak.
Baljeet Bilkhu Baljeet Bilkhu, Software Quality Assurance Back to TopTo Top
Baljeet Bilkhu has a wide range of experience as a software test lead and test manager. Baljeet’s career includes more than sixteen years in information technology with a focus on testing, compliance, reporting and quality management.

Baljeet is also a co-inventor of a patent related to automated testing (US Patent 7433804) and patent publication US 2007/0162548A1. He has enabled leadership to objectively measure the success and continuous improvement of the software testing process.

Baljeet Bilkhu can be reached at baljeet.bilkhu@c-bg.com.
Karen Creditor Karen Creditor, Project Management Back to TopTo Top
Karen Creditor has practical experience as a project management executive who has lead project management offices and successfully managed million dollar technical programs for enterprise level companies, including Monsanto, Peabody Energy, Research in Motion, and Marsh Company.
Karen also is an inspiring teacher, passionate about applying new learning to achieve business and personal success. She has taught in the Applied Science and Engineering Programs at Washington University in St. Louis and Conestoga College Institute of Technology and Advanced Learning in the Department of Business.
Hermant Gham Hemant Gham, Lean Six Sigma Back to TopTo Top
Hemant Gham is a Certified Lean Six Sigma Master Black Belt, and a Director/Owner of an Enterprise Lean Six Sigma Management Consulting company.
Hemant’s areas of expertise include Strategic Planning, Business Process Improvement, Lean, Six Sigma. He has successfully deployed number of enterprise-level Lean Six Sigma programs in various companies as well as mentored and managed complex, large-scale cross-functional projects utilizing Lean, Six Sigma, Change Acceleration Process in manufacturing, software, public sector, IT and telecommunication industries. Hemant spearheaded many initiatives that required detailed assessments at Strategy, Operations and Process levels. He initiated and managed several business transformations in leading private and public organizations. Hemant has been helping these organizations improve their business performance through incremental and radical changes to business processes. Hemant is also a facilitator and has experience building custom tools specific to program needs that enable smooth transition of a business from current state to new state. He has authored an Idea Management System that helps business leaders align and prioritize their mission critical projects and activities. Hemant has been an ASQ member since 2007.
Steve Zsivanov Steve Zsivanov, P.Eng, Quality Management Systems Back to TopTo Top
Steve is a Professional Engineer and a Senior Member of the American Society for Quality, Membership Chair of Kitchener Chapter. He has more than 20 years of experience in implementing, managing and maintaining Quality Management Systems for a wide range of industries: automotive, aerospace and defense, manufacturing (precision machining, plastic injection moulding, assembly) and textile.
Steve holds a Master's degree in Mechanical Engineering and is ASQ Certified Manager of Quality/Organizational Excellence (ASQ CMQ), Certified Quality Engineer (ASQ CQE) and Certified Quality Auditor (ASQ CQA)
Joyce Parsons Joyce Parsons, Communications Expert and Online Instructor Back to TopTo Top
Joyce Parsons is a communications professional with extensive experience working with and improving the quality of hard and soft copy documents. An expert on technical and QMS documentation, Joyce also works on material from the marketing, academic, and retail communications sectors. With Joyce’s particular expertise in standardization and quality methodologies, she is a champion for high-quality documentation across enterprise communities and nonprofit organizations.
Joyce holds two Masters degrees and a Certificate in Adult Education. She is a member of the Society of Technical Communications and the Editors Association of Canada.
David Smart David Smart, European Operations Back to TopTo Top
David has more than 30 years experience as an Auditor specializing in Security, Quality, Health, Safety and Environmental systems; senior management consulting; and optimization of Client resources. In the mid-90's, David launched his own Consulting company - Smart ISO Systems.
David is a Lead Assessor for ISO 27000, ISO13485, ISO 9000, ISO14000 and OSHAS18000. His professional qualifications are; membership of the Chartered Management Institute (CMI), Chartered Quality Institute (CQI), the Institute of Leadership & Management (ILM) and the Association of Productivity Specialists. More about David.
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