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ISO 9004:2009 for Auditing: Fundamentals of Business Sustainability Resource Directory
A warm welcome to the ISO 9004:2009 Fundamentals of Business Sustainability Resource Directory.
What does the resource page provide?
The resource page provides access to the following information:
1. Course Orientation
2. Course Content
3. Maturity Levels (reference information)
4. Tests
5. User’s Guidelines
1. Course Orientation Back to TopTo Top
The orientation page contains the course overview and daily outlines and is available at the following links: 
ISO 9004:2009 for Auditing: Fundamentals of Business Sustainability
E-learning course + 5 Instructor-Led virtual sessions
E-learning course
3. Maturity Levels (reference information) Back to TopTo Top
ISO 9004:2009 suggests that business processes can be ranked at one of the following five maturity levels for sustained success:
In this section you will find key information to understand the Maturity Levels for sustained success.
4. Tests Back to TopTo Top
This section provides links to pre-test and post-test required to complete the Fundamentals of Business Sustainability training program.
Pre-test
Post-test
5. User’s Guidelines Back to TopTo Top
Training Materials
All training materials are copyrighted and their use, for any purpose outside of the scope of this training program, requires written approval. 
Any portions of the training materials, excluding tests, will be provided to the participants of the training program upon request. The information will be provided in the Adobe Acrobat PDF format. We will ask the requestor about the intended use of the information. We will also get back to the requestor several months after the training to discuss if the information provided was helpful to achieve the established objectives.
Please send your requests for the training materials via email at any time during the training program to sustainability@cpd-ca.com and add “training materials request" as the subject heading.
Virtual Sessions
The virtual sessions are held over the internet; there is no requirement for travel. The participants are able to hear the audio by listening through their computer speakers or computer headphones (at no cost), or by dialing a caller-paid conference call number.
To accommodate the various time zones around the world, there are several separate presentations. Each presentation will be identical except for the participants. During the presentation, participants are able to ask questions and/or provide comments. The presentation will be recorded and the participants will have access to it through the clients’ link on the QPRC web-site.
Each session runs for 1 hour and includes the following:
-  5 min introduction and review of previous materials
-  45 min presentation
-  10 min questions and answers
Participants of e-learning can submit a request for access to a Virtual Session by sending an email to sustainability@cpd-ca.com Please add “Virtual Sessions" as the subject heading.
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