By the time the majority agrees on something, it's probably heading the other way. That's why we don't focus on competition. Competition is just a way of keeping score." ~ John Chamber

Certified Auditors Continual Professional Development for  Certified Auditors   Fundamentals of Business Sustainability   Social Responsibility and ISO 26000:2010   Risk Management Standards   Innovation Best Practices   Audit Interview: Learn Journalists' Secrets Process Owners Management System Best Practices for Process Owners   Innovation Best Practices   Quality Management (ISO 9001: 2008)   IT Service Management (ISO 20000-1:2005)   Information Security Management (ISO 27000:2005)   Customer Satisfaction Management (ISO 10001/2/3) Business Leaders Management System Essentials for Business Leaders   Overview of Standard Management Systems   Innovation Best Practices   Sustainable development through quality management   Successful IT Service Management   Customer Satisfaction: Problems and Opportunities

Centauri Business Group, Inc. (formerly QPRC) is a leading provider of training solutions that are designed to enable quality professionals to achieve the best possible results in such areas as customer relationships, process improvements, and system effectiveness. CBG, Inc. was founded in 2005 and has consistently achieved strong revenue growth and profitability. CBG champions the need for quality professionals to achieve extraordinary results, and provides them with effective ways to build successful relationships with their customer. Our training materials are customer-focused and designed to make sure that each customer can find practical guidance in the most critical areas for his/her success. More ... Our team of trainers and training course designers includes scientists, engineers, researchers, educators, academics and business leaders with expertise and demonstrated results in the areas of training, communication, management systems, business and innovative excellence. More ...